PROFILE
Staff engineer leading conversational and agentic AI at Intuit, with 15 years of experience and a strong track record of leading the design and delivery of production platform systems at scale. Specialized in agentic orchestration, retrieval-augmented generation (RAG), conversational AI experiences, human-in-the-loop systems, and API/system design, with a focus on simplifying complex systems for speed, reliability, and maintainability. Proven ability to independently drive technical initiatives from idea to launch, collaborate across organizations, and deliver high-quality, production-grade results.
EXPERIENCE
Staff Software Engineer, Intuit Remote
Aug 2023 – Present
- Engineering lead for Intuit's agentic expert-in-the-loop capabilities, used in all major Intuit products. Previously led conversational Q&A.
- Most recently designed and delivered sentiment-driven proactive expert escalation in QuickBooks, in partnership with the Intuit Intelligence team.
- Built and launched multiple retrieval pipelines for real-time product and tax-related Q&A across multiple business units, supporting both structured and unstructured content.
- Redesigned and scaled the internal Q&A platform, simplifying codebase by over 95% (from 2,000 to <100 lines), improving maintainability and iteration speed by introducing config-driven self-service, reducing overhead of new and existing customer integrations from average 120 engineering hours to just minutes.
- Developed developer-facing tools, including an interactive debug mode to improve observability and reduce issue resolution time.
- Delivered zero critical incidents (P1/P2) across all launches in FY25, including high-traffic peak tax seasons.
- Drove end-to-end architecture for multiple live production systems, balancing performance, reliability, and speed of development.
Senior Software Engineer, Intuit San Diego
Feb 2021 – Aug 2023
- Engineering lead for the Self Help Content Services team, responsible for serving Intuit help content across all major Intuit products.
- Designed, built and launched a ground-up rearchitecture of the Intuit Self Help stack, used to retrieve, localize, personalize, deliver and render help content across the global Intuit ecosystem.
- Enabled rich, dynamic block-based content authoring, migrating from static HTML to React-based structured content for 30,000+ internal articles and 1 million+ pieces of user-generated content.
- Scaled new content services stack to over 1,000 TPS serving help content at scale.
Founder, Restful Data Inc Remote
Jan 2018 – Feb 2021
- Bootstrapped a team of four, building and maintaining web applications for clientele spanning several industries, from cryptocurrency to pharmaceutical.
- Partnered with Pure Imagination Studios to build and deploy web assets powering the Netflix: Army of the Dead VR experience, including an in-line signup list and an in-ride real-time scoreboard.
- Designed and developed a full-stack JavaScript application framework for deploying live, production-grade applications in minutes using a custom VPS provisioning pipeline and code scaffolding process.
Senior Software Engineer, Tapcart Los Angeles
Apr 2020 – Feb 2021
- Led a team of three frontend engineers, building new features for our Shopify merchant platform, while maintaining and upgrading core, legacy system components.
- Responsibilities included managing code reviews, deploying releases, improving DX, and individual contribution to the codebases.
Senior Software Engineer, MJD Interactive San Diego
Oct 2016 – May 2017
- Led a team of six frontend engineers on several Fortune 500 projects, including Mattel's American Girl Create Your Own doll customization experience used by millions today.
- Successfully transitioned the frontend engineering team from Drupal to React for all major clients and projects.
